Effective Date: 2023/11/11
At AlegoModa, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may return items within 30 days of the purchase date for a full refund or exchange, provided the following conditions are met:
- Items must be unused, in their original condition, and with all tags attached.
- Footwear must be returned in the original box.
- Sale items and custom products are non-returnable.
2. How to Initiate a Return
To initiate a return:
- Contact our customer service team at [Insert Email Address] to request a return authorization.
- Provide your order number and a brief description of the reason for the return.
- Once authorized, securely package the item and include a copy of the original receipt.
3. Shipping Costs
You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will provide instructions for returning the item and will cover the shipping costs for replacements.
7. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please reach out to us at:
Email: service@alegomoda.com
Thank you for shopping with AlegoModa! We appreciate your business and are here to ensure your satisfaction.